Delivery & Shipping
Fast, secure delivery across the UK with no prepayment required.
Shipping Timeline
Order Placed
You submit your details. Our operator calls to confirm your order within one working day.
Dispatch (1-2 Days)
Once confirmed, we dispatch your order within 1-2 working days. You'll receive a tracking number.
In Transit (2-5 Days)
Standard delivery to UK addresses takes 2-5 working days from dispatch, depending on location.
Delivery & Payment
Receive your parcel. Pay the courier in cash or by card. No prepayment charged to you.
Payment & Delivery Options
Pay on Delivery
Pay the courier when your parcel arrives. Cash or card accepted. No hidden charges.
Secure & Confidential
Your order details are handled with complete confidentiality. Discreet packaging.
Phone Confirmation
We call to confirm your order before dispatch. Answer any questions you may have.
UK-Wide Coverage
We deliver to all UK postcodes. Scottish Highlands and islands may incur additional costs.
Estimated Delivery by Region
| Region | Estimated Delivery Time | Standard Cost |
|---|---|---|
| England (Mainland) | 2-4 working days | Free over £25 |
| Scotland | 3-5 working days | Free over £35 |
| Wales | 2-4 working days | Free over £25 |
| Northern Ireland | 3-5 working days | Free over £35 |
| Remote Postcodes | 5-7 working days | Additional charge applies |
Times are estimates from dispatch date. Working days exclude weekends and bank holidays.
Returns & Refunds
14-Day Return Window
You have 14 calendar days from receipt to return the product for a full refund. No questions asked.
Original Packaging
The product must be in its original, unopened packaging. This ensures quality and safety standards are maintained.
Return Shipping
Return shipping costs are at your expense unless the product is faulty or damaged. We'll provide a returns label upon request.
Refund Processing
Once we receive and inspect your return, refunds are processed within 14 days. See our Return Policy for complete details.
Have a Question About Your Order?
Contact our support team for tracking, delivery updates, or any other enquiries.
Mon-Fri 9:00-17:00 GMT · +44 20 7946 0958 · info@musclesankle.shop